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Shipping


SHIPPING OPTIONS
Australia -
Free standard shipping on all orders.
Includes tracking and signature on delivery for orders over $100. 
Standard Shipping - Free (EParcel AusPost) 3 - 7 Business Days
Express Shipping - $10 (EParcel AusPost) 2 - 3 Business Days
New Zealand -
Includes tracking, email notifications and signature on delivery.
Standard Shipping - $15 (EParcel AusPost) 5 - 7 Business Days

UK, USA and Japan -

Includes tracking, email notifications and signature on delivery.

Standard Shipping - $30 (EParcel AusPost)  5 - 10 Business Days

Please note that shipping may take an extra day as items are shipped from Byron Bay, which is considered a regional area. 

WHEN WILL MY ORDER BE DISPATCHED?

Orders placed before 12:00pm AEST (Monday-Friday) will be dispatched same day.

Orders placed after 12:00pm AEST will be dispatched the next business day.

You will be notified via email once your order has been dispatched, this email will include all tracking details relating to your online order.
DELIVERY TIMES
The above time frames will commence from the date of dispatch and are to be taken as a guide only. We will do everything possible to meet the indicated delivery time frames, but we cannot be held responsible for any delay caused by the postal service or customs clearance.
If delivery is attempted and nobody is available to accept the parcel, in most cases it will be held at your local postal facility for a period of time. If you are not contactable and your parcel is unable to be delivered, it will be returned to us and we’ll then contact you to arrange alternate delivery.
DAMAGED OR MISSING ITEMS
We want you to receive your beautiful new bag in perfect condition, so we always pack it securely and with care. Should your item become damaged during delivery, we will replace it upon receipt of the damaged goods to our postal address - 2/27 Belongil Crescent, Byron Bay, NSW AU 2481
If an item becomes lost or stolen in delivery, a replacement of the product will be organised at our discretion.
CORRECT INFORMATION
Please take care to enter your shipping address and details correctly at the time of ordering, as once your details have been received and your order is dispatched we can no longer alter the address. As a result, you will be charged the standard applicable postage rate to resend.
INTERNATIONAL ORDERS - DUTIES AND TAXES
International shipping costs do not include any duties and taxes which may be applied by customs when your order arrives into your country.
You can obtain information on taxes, duties and customs regulations from your local customs office to determine if your order will incur any additional charges on entry to your country.
Any duties or taxes incurred are the responsibility of the delivery recipient.